Please check the following contents before asking.



Q-1.
About the Heavy User Mode

A.
You can buy at "Config" scene in this app.

Q-2.
The notification reminding the exp-date has never appeared.

A.
< for iPhone / iPod / iPad >

Home -> Config icon -> Notifications
 -> Select ItemKeeper from list.
  -> Check the notification allowing state.

Q-3.
How to change or delete the Category Name.

A.
If you swipe to left on the category name at category select, you can edit it.

Q-4.
We can't edit Category's remark (the small letters).

A.
Sorry, the new category created by yourself can't append the remarks.

Q-5.
I purchase the Heavy User Mode, but why don't Ad deleted?

A.
The Ad hide service is only for the full screen Ad. The banner Ad on top of the screen can not hide. Please note that.

Q-6.
<Android>: The app can't start.(The device display an black screen)

A.
When the app was force finished, it occurs sometime. Please try the following way.

- Select the Android's "Settings" on your device.

-> Applications

-> Manage applications

-> ItemKeeper

-> Force stop

-> OK

Q-7.
The account register process is failed.



A.
The account ID already exists or the network connection is failed.
If the former occurs, you should change to another ID.
When the latter case, please retry after checking your network environment.

Q-8.
About the accounting item you purchased.

A.
< for iPhone / iPod / iPad >
If you have purchased the Heavy User Mode and the Backup service before, you can restore using same apple ID on same device.
Then the app shows following screen. If you proceed that process, you can use those services without accounting.



Q-9.
"When you left here" - I didn't get notification again. Or we can not set from the notification screen.

A.
For iPhone, please check if the "location" is "always" for the ItemKeeper app from the device settings. For Android users should "always allow" GPS location from the device settings to the ItemKeeper app. Also, please use the "Remind" setting from where GPS radio waves can reach.


Contact us
If you can not solve the above, please contact us from the following mail icon.


contact.rizworks@gmail.com